Privacy Policy

Last updated: July 25, 2025

1. Introduction

Canada League ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming coaching platform and services (the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

Personal Information

Information that can be used to identify you, including:

  • Name and contact details (email, phone number)
  • Account credentials (username and encrypted password)
  • Payment information (processed securely by our payment processor)
  • Game account information you choose to share with coaches

Usage Data

Information about how you use our Services, including:

  • Session duration and frequency
  • Pages visited and features used
  • Device information (browser type, IP address)

Coaching Session Data

Information related to your coaching sessions, including:

  • Scheduled session times
  • Coach feedback and session notes
  • Game performance metrics (if tracked)

3. How We Use Your Information

We use the information we collect for various purposes:

  • To provide and maintain our Services
  • To personalize your coaching experience
  • To process payments and prevent fraud
  • To communicate with you (service updates, support responses)
  • To improve our Services and develop new features
  • To monitor usage and analyze trends
  • To comply with legal obligations

We will never sell your personal information to third parties.

4. How We Share Your Information

We may share your information in the following situations:

With Coaches

Basic account information and session details are shared with coaches to facilitate your training:

  • Your first name and gaming username
  • Your skill level and goals
  • Session scheduling information

With Service Providers

We may employ third-party companies to facilitate our Services:

  • Payment processors (Stripe)
  • Cloud hosting providers
  • Analytics providers (Google Analytics)

For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Regular security audits and vulnerability testing
  • Access controls and authentication protocols
  • Secure payment processing (we never store full payment details)

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data transmitted to our Services.

6. Data Retention

We retain your personal information only for as long as necessary:

  • Account information: Until you request deletion (plus 30 days backup retention)
  • Payment records: 7 years for tax and accounting purposes
  • Session data: 2 years to allow for progress tracking
  • Analytics data: 26 months aggregated and anonymized

You may request deletion of your account data at any time by contacting us.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Restriction: Request limits on how we use your data
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing activities

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests.

8. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn we have collected personal information from a child under 13 without parental consent, we will delete that information immediately. If you believe a child under 13 has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ.

For users in the European Economic Area (EEA), we implement appropriate safeguards (such as Standard Contractual Clauses) when transferring data outside the EEA.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By mail: 801 6 St SW, Calgary, AB T2P 3V8, Canada
  • By phone: +1 (877) 977-2262